Guidance on what to do if the tester, instructions, return envelope, drink pouch and/or finger prickers are absent from a test kit.
If you or your patient suspect an item is missing from their GTT@home test-kit, please contact the Digostics Support line on 0330 113 9147 or request a call back from a Digostics representative by completing the form below and raising a support ticket.
The Digostics Support line is managed from 6 am to 6 pm, Monday to Sunday.
Please note that a support ticket can be raised at any time of the day. However, tickets will only be responded to within the day and time windows referenced above.
If electing to use the form, please select the following options from the dropdowns presented.
Please select the statement below that most closely matches your reason for getting in touch today:
I have a question about my test-kit.
You have detailed a potential issue with your patient's test-kit. Please select the statement below that most closely matches how we might assist:
I have a patient with an incomplete test-kit.