Guidance on how to reschedule or cancel a patient's test.
Before looking to reschedule a patient's test, please note that a patient can take their test immediately on their test-kits arrival and up to seven days after their scheduled test date. The test does not have to be completed on the scheduled test date.
Scheduling a Test for An Existing Patient
To schedule a test for an existing patient, please follow the instructions included in the video guidance below.
Cancelling a Patient's Test
To cancel a patient's test, please follow the instructions included in the video guidance below.
If the scheduled test date is imminent or in instances where a test-kit has potentially already been issued, please notify Digostics Support on 0330 1 13 9147 so we can take immediate steps to suspend all patient communications.
If you should have any additional questions on this subject not fully addressed by these videos, please contact Digostics Support on telephone number 0330 1 13 9147 or raise a support via the form below.
Please complete the following form to raise a Digostics Support request: